We've rightly had some complaints from some subscribers about the way in which subscription renewals are taken care off. In this post I will explain what went wrong and what we've done to hopefully fix the problem.
What went wrong?
Our subscription system is run between AEC subscription manager and Paypal. From previous subscriptions that I have used with Paypal I incorrectly remembered receiving notifications from Paypal about the pending repayment. This, however, is not the case, so people were being billed for their renewal without any fore-warning. For this I sincerely apologize, it was a mistake to trust my memory on such an important matter!
What have we done to fix this?
As of today, we've added a daily scheduled task to check all subscribers accounts and notify them, by email, of their up-coming subscription renewal. This notification takes place 30, 14, 7 and 1 day before the subscription is renewed.
If you incorrectly get these emails, please let me know so I can tweak the script accordingly.
Please not that canceling a Paypal subscription does NOT cancel your Fabrik membership - it simply means that at the end of your years membership your membership will not be automatically renewed.
If you have had your subscription renewed and did not wish to please contact us and we will issue a refund.
Once again sorry for the inconvienience this has caused